FAQs

WHAT DOES THE TOUR INCLUDE?

All tour rates include transportation, applicable entry fees to national parks and bottled water.

WILL WE SEE ACTIVE LAVA?

After an incredible volcanic eruption from Kilauea volcano that lasted for 35 years there is absolutely no molten lava at the surface anywhere on the island. However, there is still much to see and experience on Hawaii Island including the major geologic changes of Kilauea caldera, past lava flows and unique volcanic formations.

Volcanic conditions are subject to change without notice.

WHAT SHOULD I WEAR?
Covered walking shoes are required on all tours.  We recommend comfortable clothes.  Please bring a jacket for tours that go to Hawaii Volcanoes National Park as it can get cool and wet.  We supply umbrellas for your use.  Kona is typically hot, however conditions can change quickly around the island.
We encourage "Reef Safe Sun Protection".  Choose sunscreen products that are safe for you and our fragile environment!
WILL THERE BE AN OPPORTUNITY TO PURCHASE A MEAL?

We are sorry there are no options for meal purchases along the way.  We try our best to operate a timely tour to get you back to your cruise ship or place of lodging so you may enjoy an afternoon meal.  You are welcome to bring your own snacks for the trail, however we do not allow eating in our vans.

WHERE DOES THE TOUR START?

Volcano Adventure: We provide transportation directly from Hilo Harbor for cruise ship passengers. If you are flying to the island for a one-day trip, please make your travel arrangements to and from Hilo International Airport. Transportation is also provided from Hilo hotels. If you are staying in Kona or anywhere else we will make arrangements to meet you at the Hilo Mo'oheau bus terminal.

Kona Coast Adventure: We provide transportation directly from Kailua-Kona pier for cruise ship passengers. If you are staying in Kona we will make arrangements to meet you at the Kailua-Kona pier.

WHAT TOUR DO YOU RECOMMEND FOR CRUISE SHIP VISITORS?

Visiting Hilo? We highly recommend our Volcano Adventure tour! Explore the very best of Hawaii Volcanoes National Park on this active half-day tour.

Visiting Kona? Join us on a Kona Coast Adventure tour! A leisure half-day tour that includes stops at two National Historic Parks and Kona coffee tasting while touring an established coffee plantation.

WHAT IS YOUR CANCELLATION POLICY?

A FULL REFUND will be issued for any cancellation notice received 24 HOURS PRIOR to the start of the tour. Reservations cancelled less than 24 hours prior to the start of the tour and "no shows" will be charged in full. If your cruise ship cancels port or we have to cancel the tour due to extreme weather, we will issue you a full refund.

If anyone is sick in your party, please let us know at your earliest convenience. We will issue a FULL REFUND for illnesses. Please do not attend the tour if you or someone you are traveling with has a fever. Everyone's safety and health is our priority!

We reserve the right to adjust or cancel tours to ensure the safety of all of our guests.
WHAT KIND OF RIDE WILL WE TOUR IN?

Transportation is provided in a Mercedes Sprinter 14 passenger full-size van. All vehicles are clean, comfortable rides with air conditioning.

Children 8 years of age and older are welcome when accompanied by an adult.

Shared group tours require a minimum of 4 guests to operate.  You will be offered a new date or tour, or issued a full refund if the tour is cancelled.

Please contact us with any other questions about our tours and to book your reservation today!

Need Help Deciding Where to Go?

That's OK! We can help plan your perfect Hawaii adventure with our local guides and expertise!