FAQs

WHAT DOES THE TOUR INCLUDE?

All tour rates include transportation, applicable entry fees to national and state parks, snacks and bottled water. Lunch is provided for the Volcano Adventure & Zipline Volcano tours. An opportunity will be provided for all other full-day tours to purchase a meal along the way.

WILL WE SEE ACTIVE LAVA?

After an incredible volcanic eruption from Kilauea volcano that lasted for 35 years there is absolutely no molten lava at the surface anywhere on the island.  All lava has stopped flowing as of September 2018.  However, there is still much to see and experience on Hawaii Island including the major geologic changes of Kilauea caldera, past lava flows and unique volcanic formations.

WHAT SHOULD I WEAR?
Covered walking shoes are required on all tours.  We recommend comfortable clothes, be prepared for both hot sunny and cool weather as conditions can change quickly around the island.  Please bring a jacket for tours that go to Hawaii Volcanoes National Park as it can get cool and wet.  We supply umbrellas for your use. 
We encourage "Reef Safe Sun Protection".  Choose sunscreen products that are safe for you and our fragile environment!
WHAT LUNCH IS PROVIDED?

Lunch is provided for the Volcano Adventure & Zipline Volcano tours only.  We support a local cafe that makes the best sandwiches with freshly baked bread.  Options include ham, turkey, pastrami or veggie sandwiches.  Gluten free bread is available on request.  Please let us know of any food allergies.

An opportunity will be provided on all other full day tours to purchase a meal along the way.

WHERE DOES THE TOUR START?
We provide transportation directly from Hilo Harbor for cruise ship passengers.  If you are flying to the island for a one-day trip, please make your travel arrangements to and from Hilo International Airport.  Transportation is provided directly from Hilo hotels.  If you are staying in Kona we will make arrangements to meet you at the Hilo Mo'oheau Bus Terminal.
 
For the Historic Kona and Ancient Kohala tours we do provide transportation directly from Kailua-Kona pier for cruise ship passengers.  Hotel pick-ups are provided at most Kona and Waikoloa hotels for these two tours only.
WHAT TOUR DO YOU RECOMMEND FOR CRUISE SHIP VISITORS?
Visiting Hilo?  We highly recommend our Volcano Adventure tour!  This is a full day tour that takes you from the mountain to the sea (mauka to makai).  You will experience the very best of the east side of the island including the active Kilauea volcano, Rainbow Falls waterfall and Hilo's black sand beach.
 
Visiting Kona?  Join us on a Historic Kona Adventure tour!  A leisure half-day tour that includes Kona coffee tasting while you tour an established coffee plantation, stories of Captain Cook and his arrival at Kealakekua Bay, and ancient Hawaiian heiau (temples) at Pu'uhonua o Honaunua National Historic Park.
WILL I RETURN TO THE SHIP ON TIME?

We will return all tours scheduled with cruise ship guests to port at least 1 hour prior to your departure time.  Tour times are adjusted to accommodate your time in port.

WHAT IS YOUR CANCELLATION POLICY?
A FULL REFUND will be issued for any cancellation notice received 48 HOURS PRIOR to the start of the tour.  Reservations cancelled less than 48 hours prior to the start of the tour and "no shows" will be charged in full.  If your cruise ship cancels port or we have to cancel the tour do to extreme weather, we will issue you a full refund.
 
We reserve the right to adjust or cancel tours to ensure the safety of all of our guests.
WHAT KIND OF RIDE WILL WE TOUR IN?
Transportation is provided in either a 6 passenger mini-van or 14 passenger full-size van, all vehicles are clean and comfortable rides. 
 
Children are welcome when accompanied by an adult and must have proper safety seats as required by Hawai’i state law through age 7 (seats will be provided only upon request at time of booking).

Please contact us with any other questions about our tours and to book your reservation today!

Need Help Deciding Where to Go?

That's OK! We can help plan your perfect Hawaii adventure with our local guides and expertise!

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