Terms & Conditions


All guests must adhere to our Health & Safety Policy and abide by the tour guide's instructions throughout the duration of the tour.

All tour times are the length of the ACTUAL TOUR, additional travel time for pickup and return trips will vary depending on your location.

We highly recommend ACCOMMODATIONS in the Hilo area.  Hotel pick-up is available at HILO HOTELS along Banyan Drive.  If you are staying in Kona, Waikoloa, or outside of Hilo, we will arrange to meet you at the Hilo Mo'oheau Bus Terminal.

For CRUISE SHIP passengers, we pick-up directly at Port of Hilo and will adjust tour times as needed to accommodate your ship's time in port.

For a one DAY TRIP to the Big Island, please make your travel arrangements to and from the Hilo International Airport and provide your flight details at time of booking.

If you do not see availability for the date you are interested in, send us a note and we will see if we can fit you in!



Mauka Makai Adventures specializes in personalized small group and private tours of the Big Island.  Please contact us directly for private tour requests.

All tour rates include transportation, applicable entry fees to national and state parks, snacks and bottled water. You are welcome to bring your own snacks for the trail, however we do not allow eating in our vans. Please bring a rain jacket and wear sturdy walking shoes.

Transportation is provided in a Mercedes Sprinter 14 passenger full-size van.  All vehicles are clean, comfortable rides with air conditioning.  Children 8 years of age and older are welcome when accompanied by an adult.  ALL participants must be accounted for at the time of booking regardless of age.  NO lap are children allowed.  Hawaii state law requires child safety seats for children 0-4 years of age and child booster seats for children ages 4-7 years of age.  Requests for safety seats will only be accommodated at the time of booking.  If children do not have proper seating pre-arranged we may not be able to accommodate them on the day of the tour.



A FULL REFUND will be issued for any cancellation notice received 24 HOURS PRIOR to the start of the tour.  Reservations cancelled less than 24 hours prior to the start of the tour and "no shows" will be charged in full.  If your cruise ship cancels port or we have to cancel the tour due to extreme weather, we will issue you a full refund.
If anyone is sick in your party, please let us know at your earliest convenience. We will issue a FULL REFUND for illnesses. Please do not attend the tour if you or someone you are traveling with has a fever. Everyone's safety and health is our priority!
We reserve the right to adjust or cancel tours to ensure the safety of all of our guests.
Please contact us with any questions about our tours and to book your reservation today!


We look forward to seeing you on your Hawaiian vacation.